Terms and Conditions

1. General Provisions

1.1 Introduction

Parties. The terms “Company,” “we,” “us,” or “our” refer to viralmoon.shop. The terms “user,” “you,” or “your” refer to any individual or entity using the Site or Services.
Services Offered. We currently provide certain promotional and marketing services for Instagram, Telegram, and YouTube only (collectively, “Supported Platforms”). We do not offer services for any other social network at this time.

1.2 Acceptance of Terms

By visiting or using the Site and/or Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and the provisions of our Privacy Policy. If you do not agree with these Terms or the Privacy Policy, you may not use or access the Site or Services.
These Terms form a legally binding agreement between you and the Company. Your continued use of the Site or Services after any modifications to these Terms constitutes your acceptance of such changes.

1.3 Modifications to Terms

We reserve the right to change, modify, or replace any part of these Terms at our sole discretion at any time. If we make significant changes, we will provide notice (e.g., by posting an update on the Site or sending you a notification).
It is your responsibility to check these Terms periodically for changes. If you do not agree to any of the changes, you may cease using the Services immediately.

1.4 Eligibility

You must be at least eighteen (18) years of age—or the legal age of majority in your jurisdiction—to use or access our Services. By using our Services, you represent and warrant that you meet this age requirement.
Any use of the Services by minors is strictly prohibited. We may request additional information to verify your age at any time.

1.5 Contact

If you have any questions regarding these Terms or need support, please contact us at [email protected] .

2. Description of Services

2.1 Nature of Services

We provide users with the opportunity to purchase or subscribe to promotional and marketing services designed to increase or enhance visibility, exposure, or appearance of follower counts, views, likes, or other metrics on the Supported Platforms. These services include but are not limited to:

Instagram promotion packages (e.g., likes, views, etc.)
Telegram channel/member promotions
YouTube promotional services (e.g., views, likes)

2.2 No Guarantee of Engagement

While our Services may help improve the appearance of your social media accounts, we do not guarantee any specific increase in engagement, subscriber activity, or viewer interaction. Your results may vary depending on multiple factors beyond our control.

2.3 Age Requirement

You must be at least 18 years of age to use these Services, or older if required by your jurisdiction’s laws.

2.4 Account Responsibility

You represent and warrant that:

You have the full right and authority to provide or link any social media accounts you use in conjunction with our Services.
You will maintain accurate and current login, billing, and contact information.
You will promptly notify us of any breach of security or unauthorized use of your account.

2.5 Limitations of Availability

We reserve the right to modify the Services, discontinue features, or suspend services at any time without liability. We may also add additional services at our discretion, subject to these Terms.

3. User Rights and Obligations

3.1 Authorized Use

You agree to use the Site and Services only for lawful purposes. Any fraudulent, abusive, or otherwise illegal activity shall be grounds for immediate termination of your account and potential legal action.
You agree not to use any other marketing campaigns simultaneously that could interfere with the measurement and accuracy of results of our Services. We are not responsible for discrepancies in statistics if you run other promotions alongside ours.

3.2 User Content

You represent and warrant that you have all necessary rights to the content you provide or promote through our Services, including any text, images, videos, or other media.
You agree not to upload or promote content that is illegal, harassing, threatening, discriminatory, pornographic, or infringes on the rights of others.
We reserve the right (but have no obligation) to remove or refuse to promote any content that we deem, in our sole discretion, to be inappropriate or in violation of these Terms.

3.3 Prohibited Actions

You may not:

Use the Services for any fraudulent or illegal purpose;
Use another person’s social media account without their explicit authorization;
Interfere with or disrupt the operation of the Site or Services;
Use any automated scripts, bots, or scrapers to access, collect information from, or otherwise interact with the Site or Services without our prior written consent;
Upload or transmit viruses or other malicious code;
Attempt to bypass or circumvent any security features or access control measures we have implemented.

3.4 Account Security

You are responsible for maintaining the confidentiality of your account login credentials. You agree to notify us immediately if you suspect or become aware of any unauthorized access to your account.

3.5 Compliance with Laws

You agree to comply with all applicable laws, regulations, and industry best practices when using our Services or when promoting content on any Supported Platform.

4. Rights and Obligations of the Company

4.1 Right to Modify Services

We may, in our sole discretion and without prior notice:

Modify or update these Terms;
Change, add, or remove Services or features;
Refuse or cancel any promotion or service request that violates these Terms.

4.2 Suspension and Termination

We reserve the right to suspend or terminate any account or Service if:

The user violates these Terms, infringes upon others’ rights, or engages in any fraudulent activities;
There is a suspected security breach;
In response to requests by law enforcement or government agencies.

4.3 Intellectual Property

All trademarks, logos, service marks, and copyrighted materials on the Site are the property of viralmoon.shop or their respective owners.
You may not use, reproduce, or distribute any content on the Site without our explicit permission or unless otherwise stated.

4.4 Privacy and Data Handling

We are committed to protecting your privacy and handling your data in accordance with our Privacy Policy.
We will use your personal information solely for purposes related to providing and improving the Services or as otherwise described in our Privacy Policy.

5. Payments

5.1 Pricing

All prices for our Services are displayed on the Site. We reserve the right to change our prices at any time without prior notice. The final price for a Service will be indicated at checkout.

5.2 Payment Methods

You agree to provide valid and up-to-date payment information (e.g., credit card, debit card, or other accepted methods).
By making a purchase, you authorize us to charge your payment method for the total amount of the order, including any applicable taxes or fees.

5.3 Billing and Invoices

You will receive an electronic invoice or receipt via email after each successful transaction.
It is your responsibility to review your purchase history and billing statements.

5.4 Subscription Services (If Applicable)

Any recurring fees (subscriptions) will be clearly explained on the Site prior to purchase.
Your subscription will automatically renew unless canceled beforehand in accordance with the cancellation procedure outlined on our Site.

6. Refund Policy

6.1 General Refund Policy

Non-Deliverable Services. If we fail to initiate the delivery of your purchased service (e.g., likes, views) within a stated time frame (normally within [x hours/days], as indicated on the Site), you may be eligible for a refund upon request.
Unsatisfactory Results. We do not guarantee specific engagement metrics. However, if you believe our Service did not perform as described, please contact us at [email protected] to discuss resolution options.

6.2 Refund Requests

To request a refund, you must contact our support team within fourteen (14) days from the date of purchase. Provide your order number, proof of purchase, and a detailed explanation for your request.
Refunds will be processed back to your original payment method, subject to our internal review and approval.

6.3 Exclusions

No refund will be provided if:

The issue arises because you provided incorrect or incomplete information;
You violated these Terms or engaged in fraudulent or illegal activities;
You are requesting a refund beyond the stated deadlines;
The Service has already been fully performed or consumed.

6.4 Chargebacks

By completing a purchase, you agree not to initiate any chargeback request with your payment provider without first contacting our support team.
In the event of a chargeback, we reserve the right to suspend or terminate your access to our Services and/or pursue further legal remedies.

7. Limitation of Liability

7.1 No Warranties

We provide the Site and Services on an “as is” and “as available” basis, without any warranties of any kind, express or implied. We do not warrant that the Services will be uninterrupted, secure, error-free, or free from viruses or malicious code.
We make no warranties or guarantees regarding the accuracy, timeliness, reliability, or effectiveness of the Site or Services for your intended purposes.

7.2 Indirect Damages

In no event shall viralmoon.shop (including its officers, directors, employees, agents, affiliates) be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill.

7.3 Maximum Liability

The maximum liability of viralmoon.shop under these Terms shall not exceed the total amount paid by you for the specific Service in question during the six (6) months preceding the event that gave rise to the claim.

7.4 User Responsibilities

You agree that you understand the risks associated with the use of social media platforms, including potential bans, suspensions, or alterations of algorithms that may reduce the effectiveness of our Services. We assume no liability for such actions taken by third-party platforms.

8. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from any cause beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, pandemics, fire, floods, accidents, or strikes.

9. Intellectual Property

9.1 Ownership

All software, technology, designs, logos, trademarks, and other intellectual property provided through or displayed on the Site are owned by or licensed to viralmoon.shop unless otherwise indicated.

9.2 License to Use

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and Services solely for personal or internal business use.

9.3 User Content License

By providing any User Content (e.g., testimonials, comments) to the Site, you grant us a worldwide, royalty-free, perpetual, irrevocable license to reproduce, display, and otherwise use such content for our business and marketing purposes.

10. Confidentiality

Any non-public information disclosed by either party in connection with the Services shall be deemed confidential. Each party agrees not to disclose such information to any third party without the prior written consent of the disclosing party. This obligation shall survive termination of these Terms.

11. Termination

11.1 Termination by User

You may terminate your use of the Services at any time by discontinuing your access to the Site. If you have a paid subscription, you must cancel in accordance with our cancellation policy outlined on the Site.
Termination does not entitle you to any prorated refunds unless explicitly stated otherwise in these Terms or required by law.

11.2 Termination by Company

We reserve the right to suspend or terminate your access to our Services immediately if:

We believe you have violated any provision of these Terms;
We detect suspicious or fraudulent activity;
Required by law enforcement or government request;
Your actions create or could create legal liability or disrupt others’ use of the Services.

11.3 Effect of Termination

Upon termination, all licenses and rights granted to you in these Terms will immediately cease.
We may delete or remove any of your user data or content stored on our systems, unless we are required to maintain such data for legal reasons.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed under the laws of the jurisdiction in which viralmoon.shop is established, without regard to its conflicts of law rules.

12.2 Dispute Resolution

Any dispute arising from these Terms shall first be attempted to be resolved amicably through negotiations in good faith.
If negotiation does not resolve the dispute, you agree to submit to the exclusive jurisdiction of the competent courts in the jurisdiction where the Company is established.

13. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements or guidelines referenced herein, constitute the entire agreement between you and viralmoon.shop concerning your use of the Site and Services, superseding any prior or contemporaneous agreements or communications.

14. Miscellaneous

14.1 Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.2 No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

14.3 Assignment

You may not assign or transfer these Terms or any rights or obligations herein without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction.

14.4 No Agency

No agency, partnership, joint venture, or employment relationship is created by these Terms between you and viralmoon.shop.

14.5 Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

15. Contact Us

If you have any questions about these Terms, please contact our support team at:

Email: [email protected]

Thank you for choosing viralmoon.shop for your Instagram, Telegram, and YouTube promotional needs. We appreciate your business and look forward to serving you!