Common Questions
How long does it take for the services to be delivered after they’re purchased?
Ordered services are delivered gradually to ensure natural activity on your social media account(s). Delivery typically begins 2-5 minutes after your payment is successfully processed, with visible activity starting within the first hour.
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What is the quality of services provided?
We provide exceptionally high-quality services tailored to each package’s description on our service page. Our team strives to ensure your satisfaction through dedicated cooperation and superior product quality.
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How can I trust you?
You can use our free service to ensure that our services work
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Who are the services for boosting followers?
Our services are perfect for anyone looking to enhance their social media presence, including influencers, celebrities, public figures, organizations, businesses, and everyday users aiming for greater recognition.
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Do you need my login information to deliver services?
No. We will never ask for your login information. We do not require your password or full login details to deliver services to your account(s).
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Does the free service require a credit card or registration?
No need for credit card, registration or password
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Can I buy services for someone else?
Yes, you can purchase service packages for any account, whether it’s your own or someone else’s.
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Do you offer any discounts?
Yes! We regularly offer discounts and run promotions for our service packages, typically ranging from 10%-25% off during holidays and special occasions. For bulk order pricing or specific discount inquiries, please contact our customer support team.
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Can anyone know if I use your services to boost my social media account(s)?
All services are delivered discreetly and gradually, making it nearly impossible for your followers, friends, or onlookers to detect that you’ve used our services.
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Delivery
Why hasn’t my order been delivered yet?
Sometimes order delivery can be delayed for up to a few days due to technical changes within the social platform or a large influx of orders. If your order hasn’t been fulfilled within the expected time, please contact customer support for assistance.
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Can I get my order delivered more quickly?
During periods of lower server loads, your order may be delivered quicker than the specified timeframe.
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Can I delete a post that I already ordered services for?
Yes, but we don’t recommend it as your purchase order will be lost. If you delete a post while the order is being fulfilled, the order will be stopped without a refill. Re-uploading the post afterward does not qualify for a refill.
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Can I make my account private after ordering services?
Yes, but your order will be canceled. It’s best to wait until your order is fully fulfilled before making your account private.
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Can I order services for a private account?
No. We can only fulfill services for public accounts since we don’t require login credentials. Once your order is fully delivered, you can make your account private without affecting the services received.
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Can I buy packages for old posts/photos/videos?
Yes, you can order our services for any publicly available posts, photos or videos.
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How long does it take to see results after using ViralMoon?
Results typically start appearing within 1-2 days after purchase.
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Can I track my order status?
Yes, after completing the checkout process, you will receive a tracking link along with your payment receipt to monitor your order’s progress in real-time.also you can check it from your clientarea
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Do you offer premium services?
Yes, premium services provide higher quality and more reliable delivery rates, typically 2-3 times more expensive.
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What is drip feed delivery?
Drip feed delivery means your followers or members are added gradually over time, mimicking natural growth and avoiding detection by social media algorithms.you need to ask us in order note for this option.
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Payments
What forms of payment do you accept?
We accept Visa, Mastercard, Maestro, Apple Pay, Google Pay, Bitcoin, Ethereum and all other crypto currencies.
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Do you accept PayPal as a form of payment?
yes, we accept PayPal. However, you can use PayPal’s Prepaid Mastercard as an alternative.
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Why isn’t my payment going through?
Common reasons include insufficient funds, payment limits, international blockages, input errors, confirmation errors regarding 3DS, or anti-fraud blockages. Ensure your card information is correct and contact your bank if issues persist.
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Why is my bank statement showing foreign currency for the transaction?
Since we serve international clients, transactions may appear in various currencies like hryvnia ₴, euro €, rubles ₽, or pounds £. This does not affect the actual amount you are charged.
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Do you accept credit cards or debit cards?
Yes, we accept both credit and debit cards, including Visa, Mastercard, Maestro, American Express, and Discover.
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Why is my payment showing a different amount than what the website reflects?
Occasionally, a small bank-imposed fee for international or local transactions may appear. This fee is between you and your bank, not us. Contact your bank for more details.
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Can I get a payment invoice?
Yes, invoices can be sent to your email upon request. For custom orders, an invoice will be emailed once the order is approved. We do not offer invoicing for free likes or views.
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How can I receive a receipt for my purchase?
After your order is approved, a receipt will be sent to your email automatically.you can also access to it using clientarea
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What should I do if my payment is declined?
Contact your bank for assistance, as they can provide more insight into the issue. If unresolved, reach out to our support team for further help.
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Can I split a package of likes among multiple posts?
Yes, you can distribute a single package of likes among up to 10 posts or more, you can define that when you're add items to your cart.
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Guarantee
What is a loss refill or loss guarante ?
If followers or engagements drop within 30 days, we replace the lost ones at no additional charge.
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When should I expect my refill?
Refills are processed within 30 days of your order’s completion.but it also depends on your purchased product.more quality = less drops
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How early can I request a refill?
It depends entirely on the type of product, from 7 days to 30 days.
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Do I qualify for a refill?
Yes, within 30 days of order delivery if some of your purchased activity disappears. Provide evidence (e.g., screenshots) to request a refill.
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How long do refill take to process?
refills are typically processed within 1-7 business days, depending on your orders’s processing times.
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Can I receive a refill for free likes or views?
No, this is a test as a gift and is to build trust There is no guarantee for free services
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Are there any conditions for getting a refill?
Refills are subject to our Terms of Service and are not guaranteed in all cases. They are typically approved if delivery issues or discrepancies in service occur.
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What happens if I experience a drop in followers?
If followers drop within the first 7-30 days depends on product you choosed, you are eligible for a refill to replace the lost followers.
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Can I cancel or modify my order?
Once an order starts the fulfillment process, it cannot be changed. Contact customer support before the order begins if you need to make modifications.
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What is the 30-day guarantee?
We offer a 7 to 30 day guarantee depends on products where any lost followers or engagements within this period will be refilled based on your request.
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Promotions and Offers
Do you have any special promotions or seasonal discounts?
Can I combine discounts with other offers?
Typically, discounts cannot be combined with other offers. Please check the specific promotion details or contact customer support for more information.
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How do I apply a discount code to my order?
During checkout, enter your discount code in the designated field before completing your purchase to receive the applicable discount.
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Are there loyalty rewards for frequent customers?
Yes, we offer loyalty rewards and exclusive discounts for our repeat customers. Contact customer support to learn more about our loyalty program.
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Do you offer referral bonuses?
No, Currently, no referral system has been set up, but you can get a discount by having many orders and by sending a message to the support
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Can I get a free trial of your services?
Yes, we offer a small, inexpensive, risk-free option for users to test our services before committing to a full package.Click Free Trial.
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Do you offer bulk purchase discounts?
Yes, for bulk purchases, contact our pricing experts to receive tailored discounts that best fit your needs.
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How often do you update your service packages?
We regularly update our service packages to ensure we provide the best quality and most relevant services. Check our website for the latest offerings.
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Are there any hidden fees when purchasing services?
No, there are no hidden fees. All costs are clearly displayed during the checkout process.
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Can I get a discount for non-profit organizations?
Yes, we offer special discounts for non-profit organizations. Contact customer support with your organization’s details to inquire about available discounts.
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International Services
Do you support international clients?
Yes, we serve clients worldwide and offer services in various currencies. Our secure payment gateways support international transactions seamlessly.
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What languages do you support for customer service?
Our customer support team primarily operates in English, but we strive to assist clients in multiple languages. Contact us to inquire about language support.
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Can I purchase services in currencies other than USD?
Yes, our payment system supports multiple currencies. The available currencies depend on your chosen payment method.
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Are there any regional restrictions on your services?
No, our services are available globally. However, certain services may be subject to local regulations.
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How do I ensure my purchase is compliant with local laws?
Ensure that using our services complies with the laws and regulations of your country. ViralMoon’s services are intended for personal and self-entertainment purposes only.
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Do you offer support for languages other than English?
While our primary language is English, we strive to accommodate other languages as needed. Contact customer support to inquire about specific language support.
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Can I purchase services for accounts based in different countries?
Yes, you can choose the country-specific packages to target audiences from specific regions, enhancing the relevance and engagement of your followers or members.
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How do currency conversions work for international payments?
Currency conversions are handled by your bank or payment provider. The displayed price is in USD, but your bank will convert it to your local currency based on current exchange rates.
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Do you offer services for international social media platforms?
Is there a minimum order amount for international clients?
Yes, there is minimum order amount. We offer a variety of packages to suit different needs and budgets.
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Additional Features
How many times can I receive a free trial with each email?
You can apply only once with each email Emails must be Yahoo or Gmail
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Do you offer custom marketing strategies?
Yes, our social media experts can develop personalized marketing strategies to align with your specific goals and target audience.
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Can I get analytics reports for my orders?
Yes, you can receive statistics through the platform you are active in
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Do you offer content creation services?
Currently, we specialize in boosting engagement and follower counts. However, we plan to expand our offerings to include content creation services in the future.
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Can I schedule my orders in advance?
Yes, you can schedule your orders to align with your content publishing schedule for optimal engagement.add that in your checkout note
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Do you offer multi-account management?
Yes, we support multi-account management, allowing you to boost multiple social media accounts simultaneously.
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Can I integrate ViralMoon with my social media management tools?
Currently, we do not offer direct integrations, but our services are compatible with most social media management tools. Contact support for more information.
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Do you provide training or tutorials on maximizing social media growth?
Yes, we offer resources and guides on our website to help you make the most of our services and optimize your social media strategy.
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Can I request a consultation with a social media expert?
Yes, you can schedule a consultation with our social media experts by contacting customer support.
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Do you offer services for new social media accounts?
Yes, our services are perfect for both new and established social media accounts looking to enhance their presence and engagement.
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Technical Support
What should I do if my order isn’t appearing on my account?
Ensure that your account is public and the username is correct. If the issue persists, contact customer support with your order details.
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Why can’t I see the likes or followers I purchased?
Some social media platforms have delays in reflecting new engagements. Allow up to 48 hours and contact support if the issue remains.
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How do I report a problem with my order?
Contact customer support immediately via email at [email protected] with detailed information about the problem.
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Can I get technical assistance with using your platform?
Yes, our support team is available to help you navigate and use our platform effectively.
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What do I do if my account gets flagged after using your services?
The probability of this happening is very low.Contact customer support immediately. We will assist you in mitigating any issues and ensure your account’s safety.
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Do you offer API access for bulk orders?
Currently, we do not offer API access. For bulk orders, please contact our customer support team for assistance.
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Can I request a specific delivery time for my orders?
While we strive to accommodate specific requests, delivery times are primarily determined by our system’s processing and platform guidelines.anyway you can say it in order's note.
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What measures do you take to avoid my account being flagged?
We use gradual delivery methods and real, active accounts to mimic organic growth, reducing the risk of your account being flagged.
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Can I pause my order once it has started?
Yes, you can pause your order by contacting customer support. Note that pausing may affect the delivery timeline.
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What happens if my account gets banned after using your services?
The probability of this happening is very low.While we take all precautions to ensure safe delivery, if your account gets banned, contact our support team.
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Growth Strategies
How do I maximize the benefits of ViralMoon’s services?
Combine our services with quality content and regular engagement with your audience to achieve the best results.
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Can ViralMoon help with content visibility?
Yes, by increasing your follower and engagement counts, your content becomes more visible to a wider audience.
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Do you offer niche-specific growth services?
Yes, we offer targeted growth services tailored to specific niches to ensure your followers and engagements are relevant.
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How can I maintain my social media growth after using your services?
Continue creating engaging content and interact with your audience regularly to sustain and build upon the growth achieved with our services.
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Can I target specific geographic groups with your services?
Yes, you can choose country-based packages to target specific regions effectively.
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Do you offer influencer collaboration services?
Currently, we focus on boosting engagements and followers. However, we plan to introduce influencer collaboration services in the future.
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Can I track the effectiveness of your services?
How do your services compare to organic growth methods?
Our services complement organic growth by providing a boost in visibility and engagement, accelerating the growth process while you continue your organic efforts.
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Can I use ViralMoon’s services to promote a specific campaign or event?
Yes, our services can be tailored to support specific campaigns or events, enhancing their visibility and engagement.
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Do you offer services for multi-language accounts?
Yes, we support multi-language accounts and can target audiences based on language preferences.
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User Experience
How easy is it to use ViralMoon’s platform?
Our platform is user-friendly and intuitive, making it easy to purchase and manage your services with just a few clicks.
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Can I manage multiple orders simultaneously?
Yes, you can manage multiple orders for different accounts or posts simultaneously through your dashboard.
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Do you offer tutorials or guides on using your services?
Yes, we provide comprehensive guides and tutorials on our website to help you make the most of our services.
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Can I customize the delivery speed of my orders?
While our delivery speed is optimized for natural growth, you can discuss specific customization needs with our support team.
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Is there a limit to how many services I can purchase?
There are no strict limits, but we recommend staying within our package guidelines to ensure safe and effective delivery.
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How do I know which package is right for me?
Review the descriptions of each package on our service page or contact customer support for personalized recommendations based on your goals.
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Do you provide updates on new features or services?
Yes, subscribe to our newsletter and follow us on social media to stay informed about the latest updates and new services.
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Can I request a service modification after purchase?
Once an order has started fulfillment, modifications are not possible. Contact support before fulfillment begins for any changes.
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What makes ViralMoon’s customer support exceptional?
Our support team is knowledgeable, responsive, and dedicated to resolving your issues promptly, ensuring a seamless experience.
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Do you offer a satisfaction guarantee?
Yes, we offer a 30-day satisfaction guarantee with options for refills.
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Legal and Compliance
Is buying social media followers against platform policies?
Not all of them ,While buying followers can be against some platforms’ policies, our methods focus on safe and gradual growth to minimize the risk of penalties.
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How do you comply with social media platforms’ terms of service?
We adhere to each platform’s guidelines by using real, active accounts and avoiding spammy practices, ensuring our services remain compliant.
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Can using your services result in account suspension?
While we strive to prevent any risk, no service can guarantee complete immunity from account suspension. Our methods aim to keep your account safe by mimicking organic growth.
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Do you provide legal assurances for using your services?
Yes, our services are designed to comply with applicable laws and platform policies, ensuring a legal and safe experience for our users.
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How do you protect against data breaches?
We implement advanced security measures, including encrypted transactions and secure servers, to protect your data from breaches.
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What happens if my account gets compromised?
If your account is compromised, contact our support team immediately. We offer assistance to help secure your account and mitigate any issues.
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Do you use bots or fake accounts for engagement?
Depend on produtcs, we exclusively use real, active accounts depends on products to deliver genuine engagements, ensuring authenticity and compliance with platform policies.
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Can I use your services for business purposes?
No, our services are intended for personal use and self-entertainment purposes only. Using our services for business or commercial purposes is prohibited.
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What is your policy on intellectual property?
You retain all rights to your content and account. Our services only boost your existing content without altering or infringing on your intellectual property.
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How do you handle disputes or issues with orders?
We aim to resolve all disputes promptly through our customer support team. If issues arise, contact us within 30 days for a resolution.
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Ordering Process
How do I place an order?
- Select the desired package.
- Click the “Buy Now” or “Buy” button.
- Choose product and enter the link to your account or post.
- Input your email and payment information.
- Complete the payment process to receive order confirmation.
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Can I reorder the same service for one account?
Yes, after an order is fully fulfilled, you can reorder the same service for the same account.
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What information do I need to provide when placing an order?
You need to provide your social media account link or username, your email address, and payment information.
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Can I make multiple purchases at the same time?
Yes, you can place multiple orders for different accounts or services simultaneously through your dashboard.
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Do you offer gift cards or vouchers?
Currently, we do not offer gift cards or vouchers. However, contact customer support for any special purchase requests.
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What should I do if I entered the wrong username during order placement?
Contact customer support immediately to correct the error. Once the order is being fulfilled, changes cannot be made.
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Can I schedule my orders for future dates?
You have to add this as a note while checking out otherwise All orders are processed immediately upon purchase.
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Do you offer trial orders to test your services?
Yes, we offer small, inexpensive packages for users to test our services before committing to larger orders.
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What is the minimum order I can place?
The minimum order depends on the specific service package, typically starting as low as $0.001.
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How do I know my order was successful?
After completing your purchase, you will receive a confirmation email with your order details and a tracking link to monitor delivery.
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Performance and Analytics
Do you offer performance tracking for my orders?
Yes, you can track the performance of your orders through the tracking links provided in your confirmation email.
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Can I receive detailed analytics reports?
More accurate statistics can be received and viewed through the desired platform and only you have access to it
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How do I access my analytics reports?
Can I compare my account’s performance before and after using ViralMoon?
Yes, you can compare your account’s performance metrics before and after utilizing our services.
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Are these statistics separated geographically?
Yes, each platform provides these statistics according to its capabilities
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How often are analytics reports updated?
Analytics reports are updated in real-time as your order is being fulfilled and engagements are being delivered.
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Can I export my analytics data?
Some platforms do not have the ability to output statistics, but some do, search for this ability in your platform
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Do you offer integration with third-party analytics tools?
Currently, we do not offer direct integrations.
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How do I interpret my analytics reports?
Most platforms do this interpretation. Check your platform's statistics section.
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Can I see the growth trajectory of my account?
Yes, our analytics provide a growth trajectory showing the increase in followers, likes, comments, and other engagements over time.
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Technical Details
What technology do you use to deliver services?
We use advanced AI algorithms and a network of genuine social media users to deliver our services efficiently and safely.
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Is my account data stored securely?
Yes, all account data is stored securely using encrypted servers to protect your privacy and information.
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Do you use bots or automated scripts?
Depends on products, we exclusively use real, active accounts to ensure authentic engagement and safe growth for your social media profiles.
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How do you ensure the authenticity of your followers and engagements?
We source our followers and engagements from genuine social media users who are actively using the platforms, ensuring authenticity and reducing the risk of detection.
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Can I integrate ViralMoon with my existing social media tools?
While direct integrations are not currently available, our services are compatible with most social media management tools. Contact support for more information.
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Do you offer API access for developers?
Currently, we do not offer API access. For large-scale or customized needs, please contact our support team.
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How do you handle API changes from social media platforms?
We continuously monitor and adapt to API changes to ensure our services remain effective and compliant with platform policies.
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Is there a limit to how fast I can grow my account with ViralMoon?
Yes, our services are designed to mimic organic growth, ensuring a natural increase in followers and engagements without rapid spikes that could trigger platform algorithms.
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Can I customize the types of engagements I receive?
Yes, you can choose specific types of engagements, such as likes, comments, or shares, based on your goals and preferences.
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Do you offer mobile app support for managing orders?
Currently, our platform is web-based, but it is mobile-friendly and accessible via any smartphone browser.
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Special Features
Do you offer influencer marketing services?
Currently, we focus on boosting engagements and followers. However, influencer marketing services are in development and will be available soon.
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Can I customize the type of engagements I receive (likes, comments, shares)?
Yes, you can choose specific types of engagements based on your social media strategy and goals
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Do you provide services for live streaming platforms?
Yes, we offer services to boost engagements on live streaming platforms Instagram Live.
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Can ViralMoon help with content virality?
By increasing your follower counts and engagement rates, our services can help make your content more viral and widely shared.
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Do you offer niche-specific growth services?
Yes, we offer targeted growth services tailored to specific niches to ensure your followers and engagements are relevant and engaged.
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Can I get early access to new features and services?
Yes, subscribers and loyal customers may receive early access to new features and services. Stay subscribed to our newsletter for updates.
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Do you offer bundle packages for multiple services?
You can purchase as a bundle by selecting the products you need. services like followers, likes, and comments for comprehensive social media growth.
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Can I request a demo of your services?
Our trial packages allow you to experience our services before committing to larger orders.
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Do you provide educational resources on social media growth?
Yes, our website includes guides, tutorials, and tips on maximizing social media growth and making the most of our services.
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Can ViralMoon assist with account recovery if my account gets hacked?
While we focus on growth services, we recommend contacting the respective social media platform’s support for account recovery assistance.
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Security and Compliance
How do you ensure compliance with social media platforms’ policies?
We stay updated with the latest platform policies and adjust our methods accordingly to ensure our services remain compliant and safe for your accounts.
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Do you conduct background checks on your followers and engagements?
Yes, we ensure that all followers and engagements come from legitimate, active accounts to maintain the integrity and safety of your social media profiles.
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How do you handle account suspensions related to your services?
If your account is suspended due to our services, contact our support team immediately. We will work with you to resolve the issue and provide necessary assistance.
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Can I use a VPN to place an order without being flagged?
Yes, using a VPN can add an extra layer of security and privacy when placing your orders. However, ensure your account information is accurate to avoid delivery issues.
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Do you monitor the performance of your delivery methods?
Yes, we continuously monitor and optimize our delivery methods to ensure safe, effective, and compliant growth for your accounts.
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Can I request anonymity when using your services?
Yes, all services are delivered discreetly to maintain your anonymity and ensure that your followers or engagements appear natural.
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Do you comply with international data protection laws?
Yes, we comply with GDPR and other relevant international data protection laws to ensure your data is handled responsibly.
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How do you prevent fraudulent activities on your platform?
We use advanced algorithms and manual reviews to detect and prevent fraudulent activities, ensuring the authenticity and safety of our services.
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Can I report suspicious activity related to your services?
Yes, if you notice any suspicious activity, contact our support team immediately so we can investigate and take appropriate action.
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Do you offer secure storage for order details and history?
Yes, all order details and history are securely stored and accessible through your account dashboard, ensuring your information is safe and organized.
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Business and Enterprise Solutions
Do you offer enterprise-level packages for businesses?
Yes, we offer tailored packages for businesses and large organizations looking to boost their social media presence significantly. Contact our sales team for customized solutions.
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Can ViralMoon assist with B2B social media growth?
Yes, our services can be customized to support B2B social media strategies, enhancing your business’s online credibility and reach.
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Do you offer white-label services for agencies?
Yes, we provide white-label services for marketing agencies looking to offer social media growth solutions to their clients under their own brand.
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How do I manage multiple business accounts with ViralMoon?
For each account, create and manage a separate email and account on the site, then you can manage each one.
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Can I integrate ViralMoon with my CRM system?
Currently, we do not offer direct CRM integrations.
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Do you offer training for businesses on maximizing social media growth?
Yes, we provide training resources and personalized consultations to help businesses optimize their social media strategies using our services.
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Can ViralMoon help with brand reputation management?
Yes, by increasing genuine engagements and followers, our services can enhance your brand’s online reputation and authority.
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Do you offer case studies for business clients?
Yes, we have case studies showcasing how businesses have successfully used our services to grow their social media presence. Contact us to request access to these case studies.
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Can I request a dedicated account manager for my business?
User accounts are the same in terms of access, you can create a new account by separating the email
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Do you offer bulk discounts for corporate clients?
Yes, corporate clients can receive bulk discounts based on te volume and scope of their orders. Contact our sales team for detailed pricing.
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Additional Inquiries
Can I use ViralMoon’s services to promote a charity or non-profit?
Our services are intended for personal use and self-entertainment purposes only. Using our services to promote a charity or non-profit is not permitted.
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Do you offer any user-friendly or sustainable service options?
While our primary focus is on providing effective social media growth services, we are committed to sustainability and are exploring user-friendly practices within our operations.
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Can I gift ViralMoon services to someone else?
Yes, you can purchase service packages as gifts for friends or colleagues. Just provide their account details during the order process.No password needed
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Do you offer services for emerging social media platforms?
We continuously monitor emerging social media trends and platforms. If a new platform gains significant traction, we may introduce services tailored to it.
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How do I stay updated on new services and features?
Subscribe to our newsletter and follow us on our social media channels to receive the latest updates on new services, features, and promotions.
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Can I participate in ViralMoon’s beta testing for new services?
Yes, loyal customers may have opportunities to participate in beta testing for upcoming services. Stay subscribed to our communications for such opportunities.
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Do you offer seasonal or event-specific packages?
Yes, we offer special packages tailored to seasonal events and holidays. Check our website regularly for the latest offerings.
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How can I provide feedback to improve your services?
Share your feedback with us via email at [email protected] or through our live chat feature. We value your input and use it to enhance our services.
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Do you offer any educational webinars or workshops?
Currently, we do not offer webinars or workshops, but we provide extensive resources and guides on our website to help you maximize our services.
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Can ViralMoon assist with multi-language social media accounts?
Yes, our services support multi-language accounts, allowing you to target and engage with audiences in different languages effectively.
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Testimonials and Reviews
Where can I find reviews from other customers?
Visit our customer reviews page to read testimonials from our satisfied clients.
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Can I leave a review after using your services?
Yes, we encourage you to leave a review to share your experience and help others make informed decisions.
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How do I submit a review?
Contact our customer support team with your feedback, and we will assist you in submitting your testimonial.
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Do you feature customer success stories?
Yes, we showcase customer success stories on our website and social media channels to highlight the effectiveness of our services.
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Can I see before and after results from other users?
Yes, our reviews section includes before and after screenshots and detailed accounts of our customers’ growth experiences.
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Do you offer incentives for leaving reviews?
While we appreciate all feedback, we do not offer incentives for leaving reviews to ensure honesty and authenticity.
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How authentic are your customer reviews?
All our customer reviews are genuine and come from real users who have experienced our services firsthand.
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Can I share my ViralMoon growth on social media?
Absolutely! We love seeing our customers share their growth successes. Tag us and use our hashtag to showcase your achievements.
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How do you handle negative reviews?
We address negative reviews by contacting the customer to resolve any issues and improve our services based on their feedback.
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Do you have any reviews from famous customers?
Yes, you can see everyone's comments on the reviews page.
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Contact and Support
What is the best way to contact customer support?
Use the live chat feature on our website for immediate assistance or email us at [email protected]
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Can I contact support via phone?
Currently, we do not offer phone support. Please reach out via email or live chat for all inquiries.
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What information should I include in my support request?
Provide your order number, the email associated with your account, and a detailed description of your issue to help us assist you efficiently.
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How do I escalate an unresolved issue?
If your issue isn’t resolved through initial support channels, request escalation to a higher-level support representative.
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Do you offer multilingual support?
Our primary support language is English, but we strive to assist customers in other languages as needed. Contact us to inquire about specific language support.
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Is support available during holidays?
Yes, our customer support team is available 24/7, including holidays, to assist you with any issues or inquiries.
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How do I submit feedback about your services?
Send your feedback to [email protected], and we will use it to improve our services.
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Can I request a callback from support?
Currently, we do not offer callback services. Please use email or live chat for all support needs.
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Do you provide technical support for using your platform?
Yes, our support team can assist you with any technical issues or questions related to using our platform.
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How do I report suspicious activity on my account after using your services?
Immediately contact our customer support team to report any suspicious activity so we can assist you in securing your account.
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General Knowledge
Do you offer subscriptions?
Our products are purchased as needed and our system is not subscription
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Can I place a custom order?
If you need a service not listed on our website, contact customer support with your specific requirements, and we’ll create a customized package for you.
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Are there discounts for bulk purchases?
Yes, for bulk orders, contact our pricing experts to receive tailored discounts that best fit your needs.
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Is there a limit on purchases? What is the highest number of orders I can place?
You can purchase services up to their maximum limit , depends on products
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What devices can I use to place an order?
Our platform is compatible with all devices, including smartphones (iPhone and Android) and PCs.
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Can I deactivate refills?
Yes, you can deactivate refills at any time by contacting our customer support team.
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How long until I see results after using ViralMoon?
Results typically begin within 1-2 days for most services.
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What results can I expect from ViralMoon’s services?
You can expect increased followers, likes, comments, views, and overall engagement, leading to enhanced visibility and credibility on your social media accounts.
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Is it safe to use ViralMoon?
Yes, our services use real, active accounts and adhere to social media platforms’ guidelines to ensure your account remains safe and secure.
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Does ViralMoon work?
Absolutely! Our services are designed to deliver effective and sustainable social media growth. Check out our customer reviews (https://viralmoon.com/reviews) to see real results from our satisfied clients.
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How does ViralMoon work?
We utilize advanced algorithms and a network of genuine social media users to deliver your purchased engagements gradually, ensuring natural growth and minimizing the risk of detection by social media platforms.
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Is ViralMoon legit?
Yes! ViralMoon is a legitimate service provider dedicated to offering safe and effective social media growth solutions. We prioritize quality, security, and customer satisfaction.
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Can I receive a receipt for my purchase?
Yes, receipts are automatically emailed to you after your order is approved. If you need a copy, contact customer support.
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What is a drip feed delivery?
Drip feed delivery refers to the gradual addition of followers or engagements over time, mimicking organic growth and avoiding sudden spikes that could trigger platform algorithms.
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Why should I choose ViralMoon over other services?
ViralMoon offers high-quality, safe, and effective social media growth services with excellent customer support, competitive pricing, and a commitment to your satisfaction.
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Can I use ViralMoon for both personal and business accounts?
Yes, our services cater to both personal and business accounts, helping you achieve your social media goals effectively.
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Do you offer services for multiple social media platforms?
Can I customize my social media growth plan?
Yes, we offer customized growth plans tailored to your specific needs and objectives. Contact customer support to discuss your requirements.
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What makes ViralMoon different from other social media growth services?
Our commitment to quality, safety, and customer satisfaction sets us apart. We use real, active accounts, employ advanced delivery methods, and offer comprehensive support to ensure your social media growth is effective and sustainable.
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How do I know if ViralMoon is right for me?
If you're looking to enhance your social media presence with real and active engagements, ViralMoon is the perfect choice. Try our services with a small package to experience the quality and effectiveness firsthand.
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Privacy and Security
How do you protect my personal information?
We use advanced encryption and secure servers to protect all personal and financial information provided by our customers.
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Do you share my data with third parties?
No, we do not share your personal or financial data with third parties. Your information is used solely to deliver the services you purchase.
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How long do you retain my data?
We retain your data only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, your data is securely deleted.
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Can I request the deletion of my data?
Yes, you can request the deletion of your personal data by contacting our customer support team.
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Do you comply with GDPR and other data protection regulations?
Yes, we comply with GDPR and other relevant data protection regulations to ensure your data is handled responsibly and legally.
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Is my payment information stored securely?
Yes, all payment transactions are processed through encrypted payment gateways, and we do not store your payment information on our servers.
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Do you offer two-factor authentication for account security?
Currently, we do not offer two-factor authentication, but we encourage customers to enable it on their social media accounts for added security.
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How do you handle data breaches?
In the unlikely event of a data breach, we have protocols in place to notify affected customers and mitigate any potential damage swiftly.
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Can I use a VPN while placing an order?
Yes, you can use a VPN. However, ensure that your account information is accurate to avoid any delivery issues.
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Do you track my browsing activity on your website?
No, we do not store any information from you as mentioned
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Performance and Effectiveness
How effective are ViralMoon’s services in growing my social media presence?
Our services are highly effective in increasing your followers, likes, comments, and overall engagement, leading to enhanced visibility and credibility.
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Can I see real-time growth on my account?
Yes, as our services deliver engagements gradually, you will notice real-time growth that appears natural and authentic.
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Do your services help in increasing my social media reach?
Yes, by boosting your follower counts and engagements, your social media reach is significantly enhanced, making your content visible to a larger audience.
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Can ViralMoon help me reach a specific target audience?
Yes, you can choose packages that target specific regions, or interest groups to ensure your growth is aligned with your target audience.
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How do you measure the success of your services?
Success is measured through increased follower counts, higher engagement rates, and improved visibility on your social media accounts, all of which are tracked through our analytics reports.
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Do you offer services tailored for different social media platforms?
Yes, we tailor our services to meet the specific needs and algorithms of each social media platform, ensuring optimal results.
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Can ViralMoon help improve my social media SEO?
Yes, increased engagement and follower counts can positively impact your social media SEO, making your profiles more discoverable.
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How do your services compare to organic social media growth?
Our services complement organic growth by providing a significant boost in engagement and visibility, accelerating the growth process while you continue to build your presence organically.
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Can I expect long-term growth from using ViralMoon?
Yes, our focus on genuine, active engagements ensures that your social media growth is sustainable and long-lasting.
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Do you provide any guarantees on the growth achieved?
Yes, we offer a 30-day guarantee where any lost followers or engagements within this period will be refilled based on your request.
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Customer Support
How can I check on an order?
Email customer support with your order details, including the email associated with the order and the accounts/posts the service was ordered for.
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What are your operating hours?
Our website is open 24/7, excluding possible maintenance periods.
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How do I contact customer support?
Reach out via email at [email protected] or use the live chat feature available on our website.
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How soon should I expect a reply from customer support?
After sending a support request, you’ll receive an automated response with a ticket number. During business hours, responses are typically within 10 minutes to 6 hours.
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How can I request refill?
Contact our customer support team via email at [email protected] with your order details and reason for the request.
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Do you offer an Affiliate Program?
No, this feature is not currently available
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Can I deactivate refills?
Yes, you can deactivate refills by contacting our customer support team.
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When will I be eligible for free refills?
You are eligible for free refills if any of your purchased followers or engagements drop within the first 30 days of delivery. Contact support with evidence to request a refill.
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Can I track my order status?
Yes, after placing your order, you’ll receive a tracking link via email to monitor your order’s progress in real-time.
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What should I do if I encounter an issue with my order?
Contact our customer support team immediately at [email protected] with details of the issue for prompt assistance.
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Instagram Offers
Can I purchase services for a restricted 18+ account?
No, we cannot fulfill services for accounts with restricted audiences. To use our services, disable the restricted audience in your settings before placing an order.
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How do Instagram likes work?
Instagram likes start appearing about an hour after purchase
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How do I cancel my Instagram like order?
Contact customer support via email with your cancellation request, specifying the date and account(s) you wish to cancel from.
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Will I lose the followers I purchased?
Depends on products , on average, 5%-20% of purchased followers may unfollow within a week. To address this, we offer a 30-day follower guarantee where lost followers are replaced at no extra cost.
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Will my Instagram likes disappear?
Instagram’s changes may hide likes on certain posts. If likes disappear, contact customer support to request a refill and replace any lost likes.
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Will the provided followers engage with my account?
Purchased followers typically do not engage with other accounts. To receive engaging followers, order our “Real Instagram Followers” service.
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Can I order Instagram likes multiple times for the same post?
Yes, you can order likes multiple times for the same post, provided you adhere to our package limits.
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Do you offer packages for Instagram Stories?
Yes, we offer specific packages to boost engagement on your Instagram Stories. Contact customer support for more details.
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Can I use your services on multiple Instagram accounts?
Yes, you can use our services on multiple accounts, provided each account is public and complies with our terms of service.
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Is it safe to use ViralMoon for Instagram growth?
Absolutely! Our services use real, active accounts and follow Instagram’s guidelines to ensure your account remains safe and secure.
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Policies
What is your refill policy?
depends on products we offer a 7 to 30 day refill policy. If you encounter any issues within 30 days of delivery, contact customer support for a refill.
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How do you handle data privacy?
Your privacy is paramount. We never request sensitive information and ensure all your personal data is securely protected using advanced encryption methods.
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What are your terms of service?
Our Terms of Service outline the rules and guidelines for using our services. Please review them here .
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How do you ensure the safety of my social media accounts?
We use real, active accounts and gradual delivery methods to mimic organic growth, ensuring your accounts remain safe from platform penalties.
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Can I use ViralMoon for commercial purposes?
Yes,You can use it to advertise your business and business page.
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Do you offer a money-back guarantee?
no, if our services do not meet the described quality or delivery standards, you are eligible for a refill within 30 days of purchase.
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What happens if Instagram flags my account for using ViralMoon services?
Our services are designed to mimic organic growth, minimizing the risk of your account being flagged. However, if any issues arise, contact customer support for assistance.
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Are there any restrictions on the types of accounts that can use ViralMoon?
Our services are available to public accounts only. Private or restricted accounts cannot use our services as we do not require login credentials.
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How do you protect my financial information?
We utilize advanced, encrypted payment gateways and secure servers to safeguard all financial transactions, ensuring your information remains confidential.
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Can I get support outside of business hours?
Yes, our website is open 24/7, and you can use the live chat feature to get assistance at any time. Our support team is also available via email.
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