1. Eligibility for Refunds
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Refunds may be considered under the following circumstances: 1. Incomplete Order: If your order has not been fully delivered within 72 hours of the agreed-upon timeline. 2. Incorrect Order Fulfillment: If the services provided do not match the specifications outlined in your order.
2. Non-Refundable Situations
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Please note that refunds will not be issued in the following cases: • Service Delivery: Once services have been fully rendered as per the agreed terms, refunds are not applicable. • Third-Party Fees: Any fees incurred from third-party platforms or services during the execution of your order are non-refundable.
3. Refund Request Procedure
To initiate a refund request, please follow these steps: 1. Contact Us: Submit your refund request via email to [email protected] within 14 days of service delivery. 2. Provide Details: Include your order number, a detailed description of the issue, and any supporting documentation.
4. Refund Processing
Upon receiving your refund request: • Review: We will assess your request and respond within 7 business days. • Approval: If approved, the refund will be processed to your original payment method within 14 business days.
5. Exclusions
Please be aware that refunds are not applicable in the following scenarios: • Customer Error: If incorrect or incomplete information was provided during the order process, leading to service delivery issues. • Policy Violations: If the terms and conditions of our services have been violated.
6. Policy Updates
ViralMoon reserves the right to modify this refund policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for any changes.
For further assistance or inquiries regarding our refund policy, please contact us at [email protected]